Click on a question below to learn more about the following topics regarding CoPilot® Health Management System:

GENERAL OVERVIEW

• What is the CoPilot System?
• What is the current version of the CoPilot System?
• I'm currently using CoPilot Health Management System version 4.1, do I have to upgrade to CoPilot Health Management System version 4.2?
• How do I obtain the CoPilot System?
• What is the price for the CoPilot Health Management System?
• What glucose monitoring devices (meters) are supported by the CoPilot System?
• Where can I find the CoPilot System user's guide?
• Is my data secure using the CoPilot System?
• How can I receive support in downloading and using the CoPilot System?

SYSTEM REQUIREMENTS

• What are the system requirements for the CoPilot System?
• What are the Internet connection speed requirements for synchronizing data to the Host Server using the CoPilot System?
• Are there any accessories that I need to have for uploading data to the CoPilot System?
• Can I upload data from more than one device to my CoPilot System account?
• Can I use the CoPilot System on a network?

DATA ENTRY

• How can data be entered into CoPilot System using a blood glucose monitoring system?
• Will I need to select a user each time I perform an upload to the CoPilot System?
• How is data handled by the CoPilot System if more than one reading for a particular event is logged in one time period, (e.g. 2 blood glucose readings Before Breakfast)? Will it be displayed as multiple tests for a specific time and will all entries be calculated into report graphs and statistics?

DATA VIEWING

• How am I able to view the data once it is stored in the CoPilot System?
• Can I merge or import data from my current data management program into the CoPilot System?
• Can I use the CoPilot System to do a quick upload and then print the results?

DATA SHARING

• Am I able to share my data from the CoPilot System?
• Can I export data from the CoPilot System to use in another format?
• Can I delete data from the CoPilot System?

GENERAL OVERVIEW

What is the CoPilot System?

The CoPilot System is a user-friendly, PC and Windows-based software application that permits people with diabetes, their healthcare team, and caregivers to upload data from the FreeStyle® family of meters, and the Precision Xtra system into the CoPilot System.

The CoPilot System provides graphs and other software tools for people with diabetes and their healthcare professionals (HCPs) to help evaluate and analyze glucose readings, carbohydrate intake, and other diabetes-related lifestyle factors uploaded from devices or manually entered into the CoPilot System. The CoPilot System can help identify trends that can be used to improve glucose control.

What is the current version of the CoPilot System?

CoPilot Health Management System version 4.2 is compatible with:

• FreeStyle Lite Blood Glucose Monitoring System
• FreeStyle Freedom Lite Blood Glucose Monitoring System
• FreeStyle Flash Blood Glucose Monitoring System
• FreeStyle Freedom® Blood Glucose Monitoring System
• Precision Xtra® Blood Glucose & Ketone Monitoring System
• Optium and OptiumEZ Blood Glucose & Ketone Monitoring System
• CozMore® Insulin Technology System (via CoZmanager® import)

I'm currently using CoPilot Health Management System version 4.1, do I have to upgrade to CoPilot Health Management System version 4.2?

While it's not required, it is strongly recommended that you use the latest version as it offers enhanced features and functionality.

How do I obtain the CoPilot System?

Both CoPilot Health Management System versions can be downloaded at no charge on the website and are also available by CD-ROM. To obtain a copy of the CD-ROM, please call Customer Service at (888)522-5226

What is the price for the CoPilot System?

All versions of the CoPilot Health Management System are available at no charge from Abbott Diabetes Care.

What glucose monitoring devices (meters) are supported by the CoPilot Health Management System version 4.2?

The following glucose monitoring devices (meters) are compatible with CoPilot Health Management System version 4.2:

• FreeStyle Lite® Blood Glucose Monitoring System
• FreeStyle Freedom Lite® Blood Glucose Monitoring System
• FreeStyle Flash® Blood Glucose Monitoring System
• FreeStyle Freedom® Blood Glucose Monitoring System
• Precision Xtra® Blood Glucose & Ketone Monitoring System
• Optium and OptiumEZ Blood Glucose & Ketone Monitoring System
• CozMore® Insulin Technology System (via CoZmanager® import)

Where can I find the CoPilot System user's guide?

You may download the CoPilot System User's Guide from the website under the Owner's Guides section. Also, the CoPilot System User's Guide is located on the same CD as the software.

Is my data secure using the CoPilot System?

Yes. The CoPilot System has security features to ensure that your data cannot be read or changed by others without your approval. The CoPilot System requires User ID and passwords to prevent unauthorized use of the CoPilot System. Each CoPilot System user establishes a User ID and password the first time they use the CoPilot System.

How can I receive support in downloading and using the CoPilot System?

In the United States the toll-free Customer Service line is (888) 522-5226. Customer Service is available 24 hours/day, 7 days/week. The Data Management support specialists are available Monday through Friday from 9am to 5pm coast to coast.

SYSTEM REQUIREMENTS

What are the system requirements for the CoPilot Health Management System version 4.2?

• Computer Requirements:
  • Microsoft® Windows® 7 (32 bit and 64 bit), Windows XP (32 bit), Windows Vista (32 and 64 bit).
  • The CoPilot System does not run on Apple computers.
  • RS-232 Serial port, or USB port
  • Data cable, required for uploading data from compatible meters.
    
    • Additional information is available for data cables.
• The following components are needed or recommended for optimal use:
  • Internet connection
  • Email account
  • 1024 x 768 resolution monitor
  • CR-ROM drive
  • Color printer
  • Fax software

What are the Internet connection speed requirements for synchronizing data to the Host Server using the CoPilot System?

Best performance of the CoPilot System will be achieved with an Internet connection speed of 56K or above. Broadband access (DSL or Cable) is ideal when a large amount of data is being synchronized.

Are there any accessories that I need to have for uploading data to the CoPilot System?

A data cable is required to upload data from a FreeStyle® Meter or Precision Xtra® Meter to the CoPilot System. The cables listed below are available online at Diabetic Express or Mini Pharmacy for purchase.

• FreeStyle® Systems USB or Serial Data Cable (9 PIN Serial Cable) for all FreeStyle meters.
• Precision Link® Direct USB or Serial Data Cable (9 PIN Serial Cable) for all Precision Xtra meters.

If you require a Serial to USB adapter, the High Speed USB Serial Adapter USA-19HS manufactured by Keyspan is recommended. The model USA-19HS is available online for purchase from the Keyspan website.

Can I upload data from more than one device to my CoPilot System account?

Yes. For each CoPilot System account, you are able to upload data from more than one device (e.g. From both a FreeStyle meter and a Precision Xtra meter) and have the data combined in your account. After the first upload from a device, the system will thereafter automatically identify that device and associate it with the assigned user.

Can I use the CoPilot System on a network?

Yes. By installing a separate server setup program (CoPilot Health Management LAN Database Installer) you will be allowed to set up a CoPilot System database on a central computer (server) that will provide data access for one or more CoPilot System installations (clients) residing on other machines in a common network.

DATA ENTRY

How can data be entered into CoPilot System using a blood glucose monitoring system?

Data can be entered manually or by uploading from one of the supported Blood Glucose Monitoring (BGM) systems listed below:

• FreeStyle Lite® Blood Glucose Monitoring System
• FreeStyle Freedom Lite® Blood Glucose Monitoring System
• FreeStyle Flash® Blood Glucose Monitoring System
• FreeStyle Freedom® Blood Glucose Monitoring System
• Precision Xtra® Blood Glucose & Ketone Monitoring System
• Optium and OptiumEZ Blood Glucose & Ketone Monitoring System
• CozMore® Insulin Technology System (via CoZmanager^® import)

Will I need to select a user each time I perform an upload to the CoPilot System?

No. Once a device is uploaded it will associate the serial number of that device with that particular user unless you choose otherwise.

How is data handled by the CoPilot System if more than one reading for a particular event is logged in one time period, (e.g. 2 blood glucose readings Before Breakfast)? Will it be displayed as multiple tests for a specific time and will all entries be calculated into report graphs and statistics?

In the CoPilot System, all readings in a Time Period will be displayed and included in graphs and statistics, either with data points or averages.

DATA VIEWING

How am I able to view the data once it is stored in the CoPilot System?

Statistical and other calculations are automatically performed on the data, and the results are put into tables and graphs. A report is one or a set of these tables and graphs designed to present information helpful for health management.

The following reports are available with CoPilot Health Management System version 4.2:

• Two Week Glucose Summary*
• Two Week Glucose Summary with Logbook*
• Diary List 
• Glucose Modal Day
• Glucose Line
• Glucose Average
• Glucose Histogram
• Glucose Pie Chart
• Logbook
• Lab & Exam Record
• Statistics
• Daily Combination View
• Weekly Insulin Pump View
• HCP Group Analysis (HCP User Only)

Can I merge or import data from my current data management program into the CoPilot System?

A User can electronically import data into the CoPilot System from any of the following Systems by following the instructions accessed through its “Import” function: 

• FreeStyle Connect Data Management System
• Precision Link® Direct Diabetes Data Management System (v2.5 and higher)

You can also import a *.tab or *.xml file after the file is specially formatted for the CoPilot System by following the instructions provided in the Import/ Export Guide.

Can I use the CoPilot System to do a quick upload and then print the results?

Yes. The CoPilot System does allow the option to print your selected Favorite Reports immediately after you upload your device. For a more detailed explanation, refer to the CoPilot System User's Guide.

DATA SHARING

Am I able to share my data from the CoPilot System?

Yes. The CoPilot System allows you to share your data in a variety of different ways. These include printing, faxing, emailing and also synchronizing your data with a data-secured host server maintained by Abbott Diabetes Care.

Can I export data from the CoPilot System to use in another format?

Data from the CoPilot System can be exported to a Tab delimited file (*.tab) or an XML file (*.xml), then imported into another program or format if desired. For instructions on how to export data, please refer to the CoPilot System Import/ Export Guide.

Can I delete data from the CoPilot System?

Data cannot be deleted in the CoPilot System, but it can be hidden so the data will not be included in all the reports except the Diary List report. For a more detailed explanation, refer to the CoPilot System User's Guide.