Important Note To Customers: FreeStyle Navigator® Continuous Glucose Monitoring System

Important Note To Customers: FreeStyle Navigator® Continuous Glucose Monitoring System
Thursday, April 8, 2010

Abbott Diabetes Care is committed to quality in its products and to providing the best level of customer service. We take seriously our role in helping people with diabetes monitor their blood glucose. That's why we designed the FreeStyle Navigator Continuous Glucose Monitoring System, which established a new level of accuracy in continuous glucose monitoring.

We are currently experiencing a supply interruption with the FreeStyle Navigator Continuous Glucose Monitoring System. This interruption means we have been unable to follow our normal complaint resolution process, which is to provide patients with replacement receivers and transmitters. We also have been unable to provide FreeStyle Navigator Continuous Glucose Monitoring System kits to new customers.

At present, we cannot estimate when the supply of the FreeStyle Navigator Continuous Glucose Monitoring System will resume.

We recognize that customers are frustrated with the delay and we regret the inconvenience. We are proactively contacting customers who need replacement receivers and transmitters to advise them of the actions we are taking to meet their needs.

If you are a customer who needs a replacement FreeStyle Navigator receiver or transmitter, we are offering a range of options to meet your needs. Please contact customer service at 1-800-221-7700 and we will assist you.

It is important to note that this does not affect working FreeStyle Navigator receivers or transmitters currently in use by patients. Furthermore, no other Abbott Diabetes Care or FreeStyle® products are affected by this situation.

We are committed to doing everything we can to resolve this situation quickly.

Thank you for making Abbott Diabetes Care your partner of choice.

DOC22392-Rev-A 04/10